Datahouse Consulting, Inc.

System Engineer

US-HI-Honolulu
2 weeks ago
ID
2017-1173
# of Openings
1
Category
Information Technology

Overview

Our vision at ‘ike is “Great People. Great Impact. Greater Good”. Our goal is to provide the best services to positively impact our communities. Our companies complement each other while being leaders in their respective industries. We all share the same core values of spirit of excellence, courage, dream releasing and humility working toward the greater good. Our founding company DataHouse is seeking a System Engineer to join our team. When you choose DataHouse, you become part of an entrepreneurial culture that is passionate about helping our customers succeed through innovation. We are seeking individuals with a knack for problem solving, an ability to adapt and grow, and the resilience and perseverance necessary to see a difficult project through to the end.

 

The System Engineer is responsible for helping to ensure all system infrastructure, high system availability (24/7 outside of scheduled maintenance windows), adequate system performance and no data loss. Also will help design solutions that fulfill these requirements and work closely with Application Specialists and the Development team to ensure that infrastructure requirements are met and that all projects are completed promptly and thoroughly. This person will also work closely with System Administrators to communicate the designs and implement solutions.

Responsibilities

  • Help oversee daily operation of all infrastructure, including comprehensive and timely maintenance (both preventative and corrective) for all systems
  • Help plan, coordinate, schedule and perform infrastructure maintenance for all systems
  • Support and troubleshoot systems and network infrastructure, and act as second level support for system issues
  • Provide excellent customer service to internal and external customers
  • Help ensure and maintain production security via industry standard technologies and best practices
  • Help analyze system performance/utilization patterns and trends to forecast future requirements and plan accordingly
  • Help manage systems inventory including acquisition, tracking, repair and maintenance. Ensure availability of backup spare parts or units in the event of device failure
  • Help manage test equipment and tool inventory including needs identification, acquisition and training
  • Help establish policies and procedures related to the overall corporate systems (i.e., network, server and other infrastructure such as cloud) management
  • Maintain documentation including policies and procedures, network diagrams, asset inventory and maintenance agreements
  • Keep current on technology and industry trends
  • Help maintain and monitor network performance levels
  • Help plan and execute the migration and/or integration of server and network systems

Qualifications

  • 2-4 years experience in a corporate IT environment
  • Willing and able to respond to infrastructure issues after the standard business hours and available by phone 24x7
  • Professionalism and effectiveness of communication and planning for all the internal technical services
  • Provide high availability to all production network and servers
  • Experience in VMWare management and SAN management
  • Experience with networking protocols including TCP/IP, WAN services, SAN and iSCSI
  • Ability to effectively self-manage time and resources, and prioritize in order to meet deadlines
  • Ability to work effectively within all organizational levels and in a high-pressure environment
  • Demonstrate flexibility, agility and change management skills
  • Analytical, logical thinking and problem-solving skills
  • Excellent communication skills, both verbal and written
  • Experience and success in a customer support environment expressing a pleasant and patient demeanor
  • Prior experience with conflict resolution
  • Ability to develop relationships with the other members of the department and business communities

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